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Frequently Asked Questions

Below you will find answers to the questions we get asked the most about our services

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Pre-Move Questions

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Do You Offer a Free Quote?

We offer a free of charge, no obligation quotation which can be provided by calling our office to arrange an appointment for our surveyor to visit you. Alternatively, you can complete our quick quote enquiry form on our website.

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Do You Offer a Free Pre Move Survey?

Simon Long Removals offer a free of charge, no obligation pre move survey. This can be arranged by contacting our offices in Thetford, Cambridge, Norwich and Kings Lynn by telephone or through the website using our simple contact form.

Packing Questions

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Do You Have a Good Supply of Moving Equipment?

e.g. blankets to wrap large furniture, hanging wardrobes, mattress covers, etc?

Our removal team will bring all necessary moving equipment on the day of your move. They will provide everything you’ll need to protect your belongings and the premises during the move. We supply a range of protective equipment including: blankets, mirror / picture/ TV protection, mattress protectors, sofa covers and hanging wardrobes. We understand that moving can be an overwhelming process, so we keep in mind those little things that’ll help to ease the process.

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Do You Provide Packing Boxes & Packing Services?

For those that wish to pack themselves, we provide packing materials prior to your removal. However, we do offer a full or fragile packing service that’s quick and effective to ensure we take the stress out of the moving day.

Removals Questions

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Are the Movers Taking on the Job via Contractors, Working on a Casual Basis or Fully Employed by You?

When you hire our services, you can expect to deal with staff that are employed by us. We do not hire contractors, all members of the team work together to provide flawless removals and satisfied customers.

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Can You Provide Insurance Details on Request?

You will receive a summary of the insurance policy, this is provided with every free no obligation survey and quotation.

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Do Your Removals Staff Wear Uniforms?

Our staff wear comfortable and fitted Simon Long Removals uniforms to make the process of moving easy and so you know who it is you’re dealing with.

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Are Your Removals Staff Fully Trained & By Who?

Our staff are fully trained as required to British Association of Removers standards. In order to provide excellence to the industry and its customers each member of staff must undergo specific training before they can aid people in the moving process.

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What Size of Removals Vans Do You Have?

Whether you’re looking to transport a small or large amount of goods, we can accommodate to each personal removal with the necessary vehicles that cater to you best. The smallest vehicle we provide is the Luton van and the largest is our 18 tonne lorry. If you would like advice on the size of removal van you need, call our friendly team today.

Storage Facilities Questions

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Are There Storage Facilities Available or Any Recommendations for Where to Store Possessions?

We have our own modern, secure and alarmed storage facilities which our surveyor or office staff can discuss with you. They are more than happy to answer any questions and requirements you may have from single items to full home contents, we’ve got you covered. Call your local office either in Thetford, Cambridge, Norwich or Kings Lynn to confirm any queries you may have.

Payment & Cancellations Questions

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What Is the Cancellation Policy for Your Removals & Storage Services?

If you need to cancel our services, you will not be charged if you have advised us prior to the day of your removal or the date you were planning to use the storage from. We have no hidden extras – for a honest and professional service simply call your local office to let us know if you need to cancel a service.

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What Forms of Payment Do You Accept?

We accept payments through: BACS, cheque or debit/credit card.

Any other questions?

If you have any other questions or would like to get a quote, please do not hesitate to get in touch. We have no hidden charges and our staff is fully equipped and trained so you can rest assured that with Simon Long Removals your move is in safe hands

Thetford (Head Office) 01842 739 806